Question 1

What is Migli?

Accepted Answer

Migli is a premium lash brand specializing in cluster lashes and gentle adhesives. Our products are designed for easy at-home application while delivering salon-quality results.

Question 2

What's the difference between cluster lashes and strip lashes?

Accepted Answer

Cluster lashes are small groups of 3-7 individual lashes that are applied along your lash line for a customizable, natural look. Strip lashes are a full band of lashes applied as one piece. Clusters offer more flexibility and a more natural appearance.

Question 3

How long do Migli cluster lashes last?

Accepted Answer

Our adhesive has been tested by volunteers and has a wear time of 5+ days. It lasts through wind, sweat, sauna, sea, and even extreme activities like giving birth! The longevity depends on your lifestyle, skin type, and how well you follow our care instructions.

Question 4

Are Migli lashes reusable?

Accepted Answer

Yes! Our cluster lashes can be reused multiple times with proper care. Gently remove any adhesive residue after each use and store them in the original packaging.

Question 5

What ingredients are in the Migli adhesive?

Accepted Answer

Our gentle adhesive contains: Polyethylhexyl Acrylate, Aqua (Water), Black B-35, Black 20, Butylene, Oleth-10, Polysorbate 60, and Phenoxyethanol. It's a fully tested and UK & EU regulatory compliant adhesive from South Korea. We prioritise consumer safety above all else, ensuring it's completely irritation-free.

Question 6

How do I apply Migli cluster lashes?

Accepted Answer

1. Clean your eyelids thoroughly
2. Apply a thin coat of Migli adhesive to your natural lashes
3. Wait 30 seconds until tacky
4. Using tweezers, place clusters along your lash line
5. Press gently to secure and blend

Question 7

I'm new to cluster lashes. Any tips for beginners?

Accepted Answer

Start with fewer clusters and work your way up. Practice makes perfect! Begin at the outer corner of your eye and work inward. Take your time - rushing leads to uneven application.

Question 8

How do I safely remove the lashes?

Accepted Answer

Use an oil-based makeup remover or micellar water. Gently massage along the lash line to dissolve the adhesive, then carefully peel off the clusters. Never pull or tug forcefully.

Question 9

Can I sleep with cluster lashes on?

Accepted Answer

Yes, you can sleep with properly applied cluster lashes. However, use a silk pillowcase and try to sleep on your back to minimize friction and extend wear time.

Question 10

Are the lashes water-resistant?

Accepted Answer

Absolutely! Once fully set, Migli lashes with our adhesive are extremely durable and have been tested through wind, sweat, sauna, sea, and even childbirth. Our adhesive has been tested by volunteers and proven to last 5+ days through all conditions. However, avoid excessive rubbing or oil-based products near the eyes.

Question 11

How long does shipping take?

Accepted Answer

Standard shipping takes 3-7 business days within the EU. Express shipping options may be available at checkout. International shipping times vary by location.

Question 12

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all EU orders over €40. Just hit the threshold and shipping is on us.

Question 13

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can also log into your account to view order status and tracking information.

Question 14

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Please note that customers are responsible for any customs duties or taxes.

Question 15

What is your return policy?

Accepted Answer

We offer a 30-day return policy for unopened, unused items in original packaging. For hygiene reasons, opened lash products cannot be returned unless defective.

Question 16

What if my product arrives damaged?

Accepted Answer

We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged item. We'll immediately send a replacement at no cost.

Question 17

I received the wrong item. What should I do?

Accepted Answer

Please contact our customer service team immediately. We'll arrange for the correct item to be sent and provide a prepaid return label for the incorrect item.

Question 18

How long do refunds take?

Accepted Answer

Once we receive your return, refunds are processed within 3-5 business days. The refund will appear on your original payment method within 7-10 business days.

Question 19

Can I use Migli products if I have sensitive eyes?

Accepted Answer

Yes! Our gentle adhesive is fully tested and UK & EU regulatory compliant, formulated to be completely irritation-free. We prioritise consumer safety above all else. However, if you have severe sensitivities or allergies, we recommend doing a patch test 24 hours before full application.

Question 20

Can I wear cluster lashes with contact lenses?

Accepted Answer

Yes, you can wear cluster lashes with contact lenses. We recommend inserting your contacts before applying lashes and removing lashes before taking out contacts.

Question 21

What if I have an allergic reaction?

Accepted Answer

Discontinue use immediately and remove the lashes with oil-based remover. If irritation persists, consult a healthcare professional. Contact us for a full refund.

Question 22

How should I store my Migli products?

Accepted Answer

Store lashes in their original packaging in a cool, dry place. Keep adhesive tightly sealed. Avoid extreme temperatures and direct sunlight.

Frequently Asked Questions